Customer Testimonials
Very easy to work with. Not pushy on making a sale. Very helpful looking for what we wanted.
Staff was courteous and helpful; informed me of the costs in advance. Work was done on schedule and the car is running well.
Very helpful and not pushy. Made me feel at home. I was very impressed with the customer service.
I had a great experience at Graff. I am very pleased and will go there for service again.
Buying a car experience was okay. Upset they wouldn't budge on the price at all. So I just took it. But after 4 days the starter went out and basically told me that's your problem. So we called they told us to come in the (Tuesday) next morning we can look at it, so we did. But didn't get looked at till Wednesday night then finally replaced right before you close on Thursday.. good thing I got the deductible but they still wouldn't cover the $100 deductible.. after all This hassle still no customer service.. oh and it'... Read More DealerRater - Jul 2, 2026
Always great salespeople. Always has a great selection of cars. Always helpful with financial sources
Overall a positive experience and the staff was friendly and understanding. Many thanks to Ashley
I brought my truck in for oil change and tire rotation. I added on the fuel injection service. When returning to it vehicle after completion of the service, I noticed an oily substance in the door handle. I wiped it off and thought nothing of it. When I got home I saw a substance running down the side of my truck from the gas tank, onto the footstep. The next day I called and spoke with Amber, she indicated they would give me a can of the fuel injection cleaner as well and arrange for a free car wash. She ... Read More DealerRater - Jun 30, 2026
Talia was great! This was my first time purchasing a car on my own. She walked me thru the whole process and I am grateful for all that she did! I will be referring all of my friends to her!
This dealer has a comfortable waiting area but the explanation of the service in terms I can understand that s really appreciated
They takes over an hour to do oil change. Plus did not do everthing Will do
Both of the girls up front were too concerned with eating food and playing around with each other vs helping me resolve the matter. Very relaxed environment too, was reminded they only had 1 tech.
Great customer service The team was very thorough and getting all my information understanding all my needs and getting the work scheduled to perform timely
Taking 2 hours for an oil change when I'm the only one there. Only after an hour and 15 minutes did she walk by on her way somewhere else did she blame the parts dept on getting pricing on parts. You always give me a list of things wrong with my car. I get a second opinion and find I don't need these parts. Loved the one how I really needed a battery so badly. Didn't know how long it would continue to start. I CLEANED it. Been working fine.
They handled everything I needed The service was great and they fixed another part of my car when I only came in for a oil change.
Brought my 26 Terrain in to have the radio volume knob looked to replace. I was advised it couldn't be a simple repair. Hearing my options, I chose to replace the radio/display system. I dropped it off on Friday June 6th so the could disassemble the unit to get all the part information and order correct unit. They had it ready as promised on the June 11th. I paid my bill and was a very happy owner. Thank you Morgan
All right They did what needed to get done, took longer then expected, all in all a good experience.
Supportive and fast to react to getting your stuff done and making you satisfied with there work
Very friendly, respectful, and pleasant to deal with. Very laid-back environment at the dealership For real
Friendly, eager, helpful, Happy thankyou for working with the price that my step dad was able to help me with getting the equinox
Service department replaced transmission in the time that they stated. Different trans is shifting and acting accordingly. Graffs replaced rear wiper blade as agreed to by them. Everyone at this dealership were respectful and helpful. I would do business with them again.
Amber was great there’s not much more. I can say about it. Thank you. Thank you.
Always goes above and beyond to make her customers satisfied and happy Great customer service
They found the problem and fixed it. The car works fine. It took two tries to get it done
Too long to make a deal. Paige did great. The manager lowballed my trad Trade. He wanted $2100 and my car. I walked out with $2694 and your car. It was still a little short of my expectations but I was satisfied. I thought it was old school sales tactics.
I waited 2 hours for a ride home when I dropped off truck. Had to call to find out what was found wrong with truck
Came in for oil change/tire rotation took little over 2 hrs seems excessive Lol ok
Came in for oil change/tire rotation took little over 2 hrs seems excessive Lol ok
It was fine It was fast and easy They got us out with the vehicle
Service I received was fine. The advisor was good. Follow up on an issue has been nonexistent.
The lady that took my information was wonderful, was very disappointed in the price and my car wasn't washed. Normally I don't go to this dealership in Michigan City.
Sweet I own a 2023 Chevy Corvette. They have worked on it before they did exactly what I asked them to do and the price was reasonable.
Had to wait for work to be done and leave car need loaner Need more mechanics
Easy to work with My experience was great they are easy to work with My experience was great! You guys are easy to work with . I will be bringing all my vehicles here!
They were very pleasant and helpful. Listening to my concerns and addressing my issues and fixing the problem.
Fast efficient and everyone was courteous to me and my wife Clean establishment and comfortable temperature
Fast and smooth and everyone said hello and was friendly I would definitely go back
Got me in, and got everything done in a timely manner Amber is great Always
I went in for a scheduled oil change. It was done within an half hour. I was impressed and was able to get the $189 special.
Talia was good. We couldn't make original deal work but we found a suitable replacement. Only disappointment was that the website listing for the car we bought said it had a number of features it in fact did not have
They listen to me and checked into my issue. Of course the problem didn't arise. If the issue happens again bring it right back
Friendly, very helpful, courteous Prompt in relaying information, very knowledgeable If you call and they are busy they call back as soon as they are able to
I have No complaints it was quick and easy buying my truck from here sales manager was good to work with
One of the most professional interactions I have had in years! Called on Friday morning and was driving away on Friday afternoon with a new vehicle. Had some issues with the new vehicle. They were addressed the following week gave me 0 hassel. Would 100 percent recommend them!
Kind and willing to help you out with whatever you need done on your car. They communicate through each and every process
I had my free oil change, tires rotated and inspected everything. The service Dept was very courteous a d professional. They complete the tasks and returned my vehicle in a timely manner. They went over everything and showed me the visual inspection recorded by mechanic. I drank free coffee while waiting. Great service and very clean waiting area. I would highly recommend them for all your vehicles needs!
It was fine. Took a little longer than I expected but it went ok All was ok
Dealership was great. Everyone was friendly like the report and video that was text to me.
Was cheaper than a repair shop and a tire shop by $500…… absolutely love Amber in service dept.
Good service look at everything and give you what needs done with prices of what it will cost
Excellent experience especially with Morgan and Amy. I was impressed enough to consider bringing my other vehicles
Quick response when pulling into service, friendly atmosphere, & reasonable time frames when work/oil changes are performed on vehicles. Would recommend Graff of Michigan City to anyone!
They went above and beyond in locating our car for us. They are the best
The staff here were all very pleasant and easy to work with. I would definitely recommend coming here for any automotive needs.
Excellent that's why I go every time you get a car I let my friends know that's the place to go to get a car
Talia is wonderful! This is my 2nd vehicle I have bought with her. Such an easy experience.
I heard a noise in the front of the car took it to be looked at. They gave me the diagnostic. Gave it an oil change. Everything's great. Thank you.
Good communication, knowledge of issues, congenial customer service. The overall work was completed within a reasonable time frame.
Historically excellent service, but this time work was not correct and I had to return to have issue fixed
Needed a loaner car . My car was there overnight. Not the first time in needed a loaner. And could not get one. I have had my cars serviced with you starting in1999. Always out of loaner car . I am beginning to belive they don't Exist at your dealership.
Had a scheduled oil change. Amber checked my vehicle in & oil change was completed within the hour. Everyone is friendly & knowledgeable in the service department.
The service department was great at helping me out with the issues I had on my truck, thanks a bunch!!!
Polite accurate informative Graff is always friendly responsive to questions informative dependable trustworthy highly recommend
Very friendly staff quick service the service advisor knew their stuffing off go outshining Dan h h ddcc cc
Okay They got me in and out quickly Okay Everyones there were very helpful and very polite.
Did what they needed to resolve my issue. Ordered parts to fix it. Trying hard to resolve the issues
Amber is always great , she makes sure im always on top of my maintenance on my vehicle
Wonderful experience. She wasnt pushy. Gave advise when needed Thanks Ashley. Love the car!! ??
I bring multiple vehicles to Amber for maintenance and repairs. She always turns things around quickly and communicates well.
Professional & courteous!!!! Always a pleasure to work with and always very helpful! She's attentive and always listening
The dealership was clean and everyone there was nice. They got me a good deal on a new truck, and the process was smooth. Overall a great experience!
Very friendly and knowledgeable Also accommodated us and told us in her experience what the issues could be.
Went in to buy a car I wanted and accomplished that with the help of David Reed
Great experience! I reached out to Talia and told her what I was looking for. She had them pulled up front and ready for a signature when we arrived! That's it... fast and simple!
Efficient and courteous They offered me opportunity to save money buy buying 3 for 2 oil change and rotation
They Made my car buying experience easy and convenient. I would definitely recommend if shopping for a used or new t
Service and mechanic zero complaints. Picking up parts area to be honest little delayed time wise. Absolutely love the video from the mechanic showing recommendations needed. As a customer there’s a sense of comfort to replace when seeing the video. First time seeing video feature. Shot out to Graff of Michigan City!
Great Service was great and friendly Service was great and friendly we will be back
Took our 2025 Traverse in for a fix due to an update for the vehicle.
Concise & knowledgeable staff. Thoroughly explain the details of my vehicle, and when it needs service.
We're super friendly n nice and got my vehicle in n out with a quick fashion top notch work
Service was good. It exceeded my expectations would highly recommend to anyone I would definitely come back
I was sold a SUV that I was told before purchasing that the breaks would be fixed, the car would be detailed (which I ended up doing myself) we left the truck overnight and I still had to wait on it to arrive when I went to pick it up.. and I'm POSITIVE the breaks still weren't done. David showed me a paper stating they were done before I purchased it but then I was told they needed done the night I drove it... I was told the tire sensor would be done but David and Chris told ... Read More DealerRater - Apr 22, 2026
We had been looking for a 2018 Toyota RAV4 limited for a few weeks. We ran across this one on car guru and reached out to the dealership to see if it was still available.
The Michigan city location is about 2 1/2 hours from our house.
This dealership is owned and affiliated with Graff Chevrolet in Lansing. I called Graff in Lansing to try to get the car brought to the Lansing location. We live in the Jackson area and that would’ve been a 45 minute drive for us instead of the 2 1/2 hours to Michigan city. The Lansing store reached out to ... Read More DealerRater - Apr 21, 2026
We had a great salesman! Cosmic Carson was so fun and personable! Had lots of laughs and made everything stress free!
Very good work, comfortable waiting room, professional people. Very nice showroom, salesman answered all questions.
Fast Fair friendly service I'm done Don't know what else to say Thank you Thank you
Pleasant people. In waiting everyone spoke to us as they went through. The two women at the desk went out of their way to make sure we were comfortable.
Amber helped with a warranty issue and then helped me get my windshield replaced on my days off as they are limited. Always goes above and beyond
Most painless buying experience ever. Easy to work with from start to finish. Profesional and accommodating.
The service managers are very knowledgeable. They get you right in and and out in a timely manner.
It was great. She did a wonderful job. And I appreciate everything. Loved it a lot.
Staff was friendly. Process of purchasing a car wasn't hard. Everyone from the sales people to the shop workers were super helpful and friendly. I was kept informed of everything that was going on.
Carson reached out to me a few weeks after i called around interested in a truck. Carson who i only spoke with for 10 min maybe reached back out with exactly what we were looking for and remembered our top needs. I drove 2 hours and he provided a great experience. Next vehicle we need, he will be the first person i reach out to
Friendly explanation and great to work with Also service oriented keep in loop what is happening
Always a great experience with service department that never happens at other dealerships Great customer service
Easy, stress free, text message updates with media was cool Fully informed on my vehicle's condition
Great service. Friendly staff They throughly looked at the car and performed service in a timely matter.
Took my sierra in for routine maintenance and a warranty concern. The Staff at Graff GMC was welcoming and accommodating of my busy schedule. They performed the services that I requested and even sent me a video of the items they inspected. I could easily approve the items I wished to take care of right from my phone. Although my concern was difficult to find, they kept me informed about everything they were doing to figure out my issue. Amber and Morgan truly care about their customer. Would recommend Graff to all my family and friends.
Transportation while my car was worked on was great. Both Bruce and Mark are excellent employees who engage in conversation and very pleasant people!
